xc77's Privacy Policy

01 Introduction and General Information

xc77 ("we", "our", "platform") is a trusted online betting and casino service platform for Bangladesh. Protecting the security and privacy of the personal information you provide while using our website xc77.lat is our top priority.

This privacy policy will inform you about what information we collect, how we use it, who it may be shared with, and what your rights are. By using our services, you are considered to have accepted the terms of this policy.

xc77 believes that your privacy is a fundamental right. That is why we always operate with transparency and never misuse your information.

02 What Information We Collect

We collect various types of information when you create an account and use services on xc77. This information is described in detail below:

2.1 — Information You Provide Directly

When you register or contact us, we may collect the following information:

• Full name and date of birth (for age verification — users under 21 cannot register)
• Email address and mobile number
• Address and postal code
• National ID card or passport details for identity verification
• Payment method details (bKash, Nagad, Rocket, or Upay account number)
• Any information you provide in support requests

2.2 — Automatically Collected Information

Some technical information is automatically collected while you browse our website:

• IP address and device identifier
• Browser type and operating system
• Your browsing activity and preferred pages
• Session duration and login schedule
• Information collected through cookies and similar tracking technologies

2.3 — Transaction Information

We keep a record of every financial activity you carry out, including details related to the amount, time, and method of deposits and withdrawals.

03 How We Use Your Information

xc77 uses the information it collects only for specific and legitimate purposes. The main purposes for which we use information are:

3.1 — Service Delivery and Management

• Creating and managing your account
• Completing betting, gaming, and payment transactions
• Providing bonuses and promotional offers
• Managing the VIP program
• Ensuring the security of your account

3.2 — Identity Verification and Security

To prevent fraud and comply with anti-money laundering laws, we verify your identity through the Know Your Customer (KYC) process. This is essential for the protection of all our users.

3.3 — Communication and Customer Support

• Providing support via live chat and email
• Sending important account notifications
• Informing you about new offers and updates (you can opt out of this if you wish)

3.4 — Platform Improvement

We continuously improve our services and user experience by analysing the information we collect. However, this analysis is always carried out in an anonymous and aggregated form.

04 Disclosure of Information and Third Parties

We generally do not share your personal information with third parties. However, information may be disclosed in certain specific situations:

4.1 — Service Provider Partners

We work with trusted technology and payment partners to operate our platform. These partners may only use information within the limits necessary to provide services and may not use it for their own purposes. This includes:

• Payment processing organisations (bKash, Nagad, Rocket, Upay)
• Identity verification and KYC service providers
• Server and cloud hosting providers
• Game software suppliers (Pragmatic Play, Evolution Gaming, etc.)

4.2 — Legal Obligations

We may be required to disclose necessary information in accordance with a valid order from a court or government authority. Such disclosure is outside our control and is part of legal compliance.

4.3 — Business Restructuring

In the event of any merger, acquisition, or asset transfer, user information may be transferred. In such situations, we will inform you in advance.

05 Cookies and Tracking Technologies

The xc77 website uses various cookies and similar technologies. Cookies are small data files stored in your browser.

5.1 — Essential Cookies

These cookies are strictly necessary for the core functioning of the website. They are used to maintain login status, carry out security checks, and manage sessions. You cannot disable them, as doing so would prevent the site from working properly.

5.2 — Performance Cookies

These cookies help us understand how you use the site. This information is collected anonymously and is used to improve the site's performance.

5.3 — Functionality Cookies

These cookies are used to remember your preferences, such as language settings or layout choices. They make your browsing experience more convenient.

5.4 — Managing Cookies

You can control or delete cookies from your browser settings. Please note, however, that disabling certain cookies may limit some features of the site.

06 Data Security Measures

xc77 has adopted internationally recognised security measures to protect your personal information. Our security framework is as follows:

6.1 — Encryption

All data exchanged between you and our servers is protected by SSL/TLS encryption. This ensures that no third party can read or alter your information.

6.2 — Access Control

Only authorised personnel can access our internal systems. Each employee's access is limited to what their role requires, and all access logs are retained.

6.3 — Security Monitoring

Our systems are under security monitoring 24 hours a day, 7 days a week. Any suspicious activity is detected and addressed immediately.

6.4 — Security Breaches

If a security breach occurs, we will notify you and the relevant authorities in a timely manner as required by law. We will take immediate steps to investigate the incident and limit any damage.

07 Data Retention Period

We do not retain your personal information for longer than necessary. The retention period for information is determined according to the following criteria:

• Information for active accounts is retained for as long as the account remains open
• Transaction information is kept for as long as required for financial regulations and audit purposes
• After an account is closed, information may continue to be retained until relevant legal obligations are met
• Marketing profiles are deleted immediately once you opt out

Once the required period has passed, we securely delete or anonymise your information so that you cannot be identified in any way.

08 Your Rights

As a user of xc77, you have the following rights over your own personal information:

8.1 — Right to Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your personal information.

8.2 — Right to Rectification

If any of your information is incorrect or incomplete, you can request that it be corrected. We will update it as soon as possible.

8.3 — Right to Erasure

In certain circumstances, you can request that your information be deleted. Please note, however, that some information may not be erasable before a certain period due to legal obligations.

8.4 — Right to Object to Processing

You can object at any time to marketing communications or profiling. After your objection, we will stop using your information for that specific purpose.

8.5 — How to Exercise Your Rights

To exercise any of the above rights, email us at [email protected] or contact us via live chat. After verifying your identity, we will process your request as soon as possible.

09 Protection of Minors' Information

xc77 is an adults-only platform. Our services are for users aged 21 and above only. We do not knowingly collect or process information from anyone under the age of 21.

We verify date of birth during the registration process. If a minor has registered using false information and we become aware of this, we will close that account immediately and delete the collected information.

If you become aware that a minor has registered on our platform, please notify us at [email protected].

10 Policy Changes and Updates

We may update this privacy policy from time to time. If any significant changes are made, we will inform you by email or through a notification on the platform.

Continued use of our services after changes have been made will be considered acceptance of the new policy. We therefore recommend that you review this page regularly.

Each version will include a "Last Updated" date so you can see when the most recent changes were made.